Special Advertising Section
“Family” is literally stitched into the fabric of Filling’s Clothing, a Lancaster-based, family-owned and operated business since 1929.
Current owners Jay and Mary Beth Filling are carrying on the tradition established by Jay’s grandfather; their daughter Lindsay represents the fourth generation. Although styles have evolved through the years, classic fashions for both men and women remain at the heart of the family business.
“We try to give you something that’s going to wear well and not go out of style, thus the value,” explains Mary Beth. “I describe our style as classic with an edge.” Establishing a warm, welcoming atmosphere with outstanding customer service is essential, Jay believes. “Unsurpassed customer service is part of our culture,” he explains. “Our entire staff executes this beautifully, to each and every customer, every single day.”
It’s a tradition that’s been passed down through the Filling family for years, and he believes customers—many of whom are life-long friends—feel the difference. “We have seen generations of people who shop here, and nothing makes me happier than to see those relationships formed,” says Jay.
Free tailoring is one of Filling’s biggest perks, according to Jay. Our fully-trained tailors make custom alterations directly on-site.
“We even send thank you notes because we value customers,” Mary Beth explains. “And our phone rings constantly because people know we actually answer it unlike some businesses today. Even though we uphold traditional, old-fashioned customer service, we are also very advanced in technology,” Mary Beth is quick to add. Filling’s can be found on Facebook, Twitter and Instagram.
Customers come from the entire Central Pennsylvania region; nearly 20 percent of the store’s customers visit regularly from outside Lancaster County.
Jay summarizes the shopping experience this way: “We like to welcome people as we would guests in our home—as family. We don’t focus on revenue; we focus on relationships—and we know we’ll be successful if we treat people right.”
Filling’s Clothing | 681 Harrisburg Avenue | Lancaster, PA 17603 fillingsclothing.com | 717-735-9550 Back to The Faces of the Susquehanna Valley